**Privacy Policy for Data Center Services – Dedicated Server and Colocation**
- Introduction At ColoCloud, we are committed to safeguarding the privacy and security of our clients’ information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when utilizing our dedicated server and colocation services. By engaging our services, you consent to the practices described in this policy.
2. Information Collection
2.1 Personal Information We may collect personal information necessary for the provisioning and administration of our services, including but not limited to:
- Name
- Contact details (email address, phone number, mailing address)
- Payment information
- Identification documents (e.g., National ID card, trade license, passport-sized photo)
2.2 Usage Data We collect data on how our services are accessed and used, including but not limited to:
- IP addresses
- Browser types and versions
- Pages visited
- Time and date of visits
- Time spent on pages
- Use of Information
3.1 Service Provision The collected information is used to provide and maintain our services, including:
- Managing and operating the data center
- Allocating rack space, power supply, and network connectivity
- Ensuring the security of our facilities and services
- Processing payments and billing
3.2 Service Improvement We use the information to improve and optimize our services, including:
- Monitoring usage patterns
- Enhancing security measures
- Addressing technical issues
3.3 Communication We may use your personal information to contact you with service updates, promotional offers, and other information relevant to our services. You may opt-out of receiving such communications by following the unsubscribe link or instructions provided in our emails.
- Disclosure of Information
4.1 Service Providers We may share your information with third-party service providers who assist us in delivering our services, including payment processors, technical support, and security services. These providers are contractually obligated to protect your information and use it only for the purposes of providing the services we request.
4.2 Legal Requirements We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
- Security of Information We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Physical security controls in the data center (e.g., biometric access, surveillance cameras, on-site security personnel)
- Network security measures (e.g., firewalls, intrusion detection/prevention systems)
- Secure payment processing methods
- Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
- Your Rights
7.1 Access and Correction You have the right to access and correct your personal information. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to make the necessary corrections.
7.2 Deletion You have the right to request the deletion of your personal information, subject to certain legal exceptions. To request deletion, please contact us.
7.3 Objection and Restriction You have the right to object to or request the restriction of our processing of your personal information. To do so, please contact us with your specific request.
- Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, communicating directly with you.
- Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected] or +8809613-707172.